port st. lucie, FL
Qualifications
2009- Present
Quest diagnostics Port St Lucie Fl. Patient Services supervisor
Quest Diagnostics Patient Services / Logistics / Processor Supervisor- Present
Savannah Georgia
15 Patient Service Centers (In office Phlebotomist) / Logistics/ Specimen Processor
Patient and Client Interaction .Providing leadership, direction, coaching and reporting on all operational aspects of: branch operations, accreditation and regulatory compliance, financial management and budgeting, set up of all in office phlebotomist from staffing to training to temp agency. Metrics for all accts. servicing clients from South Carolina to Jacksonville Florida. 35 Direct reports. Site visits, weekly patient services/ Sales Conference calls. Client service complaints/ investigations/problem solving.
Kroon’s and workforce central payroll systems, cost analysis in the running of the business.
2008-2009
Laboratory Operations Manager CML
Accountable for "Running the Business", at the front line level Laboratory business within an assigned District. Responsibilities include providing leadership, direction, coaching and reporting on all operational aspects of: branch operations, accreditation and regulatory compliance, financial management and budgeting, human resources management, and patient/physician client service. Laboratory responsibility to coordinate logistics of specimens from LTC, Nursing Homes, Home Care and clients who collect their own specimens within the assigned district. In certain areas, this includes correctional facilities, industrial accounts ensuring the effective and efficient operations at the assigned Laboratory sites.
As Operations Manager I have excellent communication, team building, time management and problem-solving skills. Service-orientated and able to effectively and appropriately manage the needs of staff, patients and referring physicians with the proven ability to mentor, lead and support a multidisciplinary team
• Minimum of 8 years’ experience in a leadership/management role.
• Demonstrated responsibility for financial and human resources
• Clinical experience in a Laboratory setting
• Proficient with Microsoft Office Suites (Word, Excel, Power Point, e-mail and Internet)
• Demonstrated organizational, communication and staff management skills
• Dr Revenues, supplies, complaints
• Oversee 18 clinical sites
Quest Diagnostics-Connecticut
PSC Supervisor
2008
2006-2008
Canton Potsdam Hospital
Phlebotomy Lab Supervisor
Responsible for daily operations of 2 assigned facilities,
Patient Service Centers
13 direct reports
Held regularly scheduled meetings for dissemination of all information to staff.
Supervise; organize a staff 0f 13 phlebotomist.
Track /enter time/attendance of employees.
Investigate/resolve and responds to customer complaints appropriately and effectively.
Plan and organize all glucose and chol fairs,
Implement procedures, organize all home draws
Train all new staff, Hiring, Discipline actions, rewards and recognition
Conducts In-service training and completes orientation for Phlebotomist
Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for both facilities.
Coach team on standards of behaviour, Implement new procedures
Maintain Phlebotomy Manual
Responsible for training, coaching, supervision and development of staff.
Monitor on-going performance of employees; provide corrective action and counselling as required. Perform mid-year and annual performance appraisals.
Organize and lead projects both within the work group and with cross-functional groups. Required to give presentations and speak in groups.
All other duties as assigned, within scope of the position.
Prepare 6-week schedule with 3 rotating shifts, part-timers, and college kids, volunteers. Participate with Universities on training med students. Shadowing programs
Organize with outside companies all drug screenings
Take part in supervising seminars, updating courses, organizing staff phlebotomy certificate renewals, keep track of patient flow in phlebotomy areas, and implement easier procedures
Interaction with EKG and registration depts.
Attend Leadership Seminars
Toyota Six Sigma Training
Certification in drug screening
Jan 06-May 2006- took supervisor position at Potsdam hospital.
Massena Hospital Massena NY
Medical Lab Assistant/Phlebotomist Technician
Capillary and venous blood draws, bleeding times, hair and urine drug screens, Medictech, courier services M glues finger sticks, specimen handling, PKU, bili’s, demonstrations for inpatients going home needing to monitor sugar, Filing, booking apts, booking apts, interaction with all ages, morning draws at Nursing home –Geriatrics, neonatal, adolescents, nasal swabs, throat swabs, supply ordering,
Dec-03 –Dec 05- Dr Stephen Jones
Naturopathic Dr.
Administrative Manager
Micorsoft/simply acct/ advertising/sales
Left to work in states
June 2002 July-2004 closed her office –moved to states
Dr. Victoria Young Cornwall, Ontario Canada
Medical Office Administrator
Advertising/opening of building/sales / recognition programs for advertising name/ brochures/radio/newspaper
All aspects of office procedures, phlebotomy, One on One Patient contact
All Referrals made through interacting with Dr. Offices, filing, answer...
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