Profile:
* An energetic, self motivated and hard working individual.
* Using my experience and skills would benefit both the industry and me.
* Able to use own initiative and work as a part of a team.
* An effective communicator at all levels within an organization.
* Customer relation skills.
* Fluent in both English and Spanish.
Experience:
2006-2009 SuperMedia Corp - Middleton, Ma
Responded to customer inquiries, daily task of answering basic questions regarding accounts, updating customers accounts, resolving billing question, receiving 50+ calls a day. Responsible for handling complex customer problems, prepare change of address records, and issues discontinuance orders. handling all incoming requests from customers. I made sure that all the issues are resolved very accurately and promptly. Transfer calls to sales rep or to other departments that customers are requesting to be transfer. Input notes on customers account.
2006-2006 Viewpoint - Lowell, Ma
Customer care, transfer calls to companies, intake information from customers that are looking to put in a complaint about a company that they are calling in regards to. Open inquiries and route to the correct department and satisfy customer the best way possible.
2004-2006 South Bay Mental Health Center - Lawrence Ma
Oversee computerized front desk and patient relations for a fast-paced Mental health facility, Screen and prioritize a high volume of calls, manage medical records, and collect patient co-payments . Manage a medical front des...
Login or Register to view the full resume.
