MICHELE E. BERRENT
9593 DEVONWOOD COURT
BALTIMORE, MD 21237
(443)934-3782 (Cell)
Objective: To gain employment that will enable to utilize the knowledge, I have acquired from my field of study and experience.
Professional Experience
May, 2010 to Present
JCPenneys
Perry Hall, Maryland
Door to Floor Associate. Removing all items from truck when it arrives each morning with new stock. Breaking down shipments that were received that morning. Sorting all items by division and scanning all items to be put on the sales floor for customers. Placing all overstock items into back stock in the proper locations. Pricing all new items that were received that morning, printing new signs for sales floor. Changing all prices on items that are on clearance. Assisting customers with purchases, replenishing sales floor with sizes and items that are needed. Assisting cashier with pricing problems for customers. Cleaning up the dock and truck at the end of each day, for the new truck delivery the next day.
April 2005 to February 2009
Danfoss/Aztec Energy Partners
Monitoring Representative/Field Service Representative/Lockdown Specialist. Calling customers for alarms received from frozen food to grocery cases. Assisted in pull backs from stores, concerning alarms for each individual store. Lockdown codes were changed on a daily basis to lock out, outside mechanics, not associated with Danfoss from making change to store, without manager’s permission. Adding new customers to lockdown list and removing stores and were closed. Emailing reports to customers from Danfoss Internet site, on a daily basis. Billed customers for Monitoring and Lockdown services of each store, in Sap and Matflow, on a monthly basis. Billed customers for service for parts and service not covered under service contract. Billed customer for 3-month period, for service contract. Scheduled mechanics on jobs, keeping a log of what jobs were opened and what mechanic was on that particular job. Organized in house meetings for mechanics and customers kept a spreadsheet of the jobs that was open and cost of parts and hours of mechanics on each job on a daily basis. Ran queries for each job to, make sure all parts were shipped or if the part was on back order. Called customers to make sure all parts were received, on a timely basis. Scheduled mechanics, on a Call List, for after business hours problems.
August, 2004 to April, 2005
Metris Company
Baltimore, Maryland
Customer Service Core Rep / Sales Representative, Handling all customer inquiries, problems and questions about credit card bills. Processing payments by phone, processing request for refunds, address and name changes to customer’s profile, processing pin number for customers. Sending letters to customers for Auto pay and or deleting an Authorized user to the account, or letters for closing account. Informing customers about over limit fees and late fees on the account, and how to get customers back under the limit. Stopping payments on refund checks to customers, informing customer about new procedures and ways to protect them with the card. Closing accounts per customers request or company request. Transfer customer to the correct dept. Working with Windows 95, and FDR and Evolve Computer System.
November, 1999 to July 2004
DIAMOND COMICS DISTRIBUTORS
Timonium, Maryland
Customer Service / Sales Representative. Handling all customer inquiries, problems and questions. Entering customer orders which arrive by email or fax. Informing customer of items, which are selling quickly, if they need to increase their order. Handling, all UPS Tracking and giving freight credits for late delivery of boxes. Calling, the warehouse for high dollar shortages, which the customer did not receive that week. Calling new customers for Welcome Calls. Processing shortages and damages from customers each week. Calling customers for variance calls or not receiving customer’s initial orders each month. Searching in MCBA, for items that customer does not have item codes for. Emailing or faxing weekly
Invoices to customers, also emailing or faxing UPS tracking numbers each week. Informing the Credit Department and the Warehouse of any changes to the account. Calling customers for any changing in shipping dates for products, which have been ordered. Calling customer about products, which are no longer available. Instructing new customers, of the company procures. Instructing customers of the symbols mean on the weekly invoice. Working with Windows 95, and MCBA computer system.
April, 1999 to September 1999
WILLIAMS SCOTSMAN
White Marsh, Maryland
Accounts Receivable Administrative Clerk. Pulling unapplied form from unapplied report into income sheets. Handling all Off Rent Transaction, such as Change Action Summaries, Change Action Forms, Rents Summary, Miscellaneous Order Summary and Sales Summary Reports. Distribution of Daily Summaries, Change Action and Off Rent Reports. Queing back orders to the Branches when required. Matching invoicing to billing for Change Action, to prepare for filing. Monarch research for uncollected checks. Placing orders for supplies. Miscellaneous filling. Distribution of mail for Account Receivable. Bundling and sort and separating of preparation of Lock Box Payments. Reprinting Invoices for Customer. Creating Advance and Specials for Customers. Faxing all uncollected payments to Company Lawyers. Pulling all folders for Collections, and copying for Company Lawyers. Mailing...
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