OBJECTIVE: To obtain a position that utilizes my abilities in Management and Administration
SUMMARY:
Health care professional, combined with Masters in Healthcare Administration and management background. Proven ability to organize a health care staff and gain substantial market share in short period of time. Recognized for ability to work with very diverse clients and staff. Outstanding skills in assessing what is needed, recommending sensible solutions, and effectively motivating staff to implement them in a spirit of collaboration.
SKILLS AND ACCOMPLISHMENTS:
• Actively involved in all phases of setting up employment for healthcare travelers (Aureus)
• Nominated for Mentor of the Quarter 2008 (Aureus)
• Received Recognition for Producer of the Quarter 2008 (Aureus)
• Managed day-to-day office activities: establishing priorities, monitoring supervisors, and troubleshooting.
• Demonstrated supervisory and leadership skills to effectively recruit, select, train, motivate, and evaluate personnel
• Conducted brainstorming sessions to develop solutions for improving client services.
• Welcomed constructive criticism from clients and candidates for system improvements.
• Conducted successful marketing strategies for undeveloped territories
• Motivated, goal oriented, persistent, and a skilled negotiator
• High Level of initiative and work well in a team environment
• Excellent written and oral communication skills
• High degree of organizational and time management skills with the ability to independently follow through to successful completion of projects within a deadline
• Technical competence (understand software, hardware, networks, etc)
• Plans and carries out responsibilities with minimal direction
• Excellent interpersonal, analytical and investigative skills to elicit information needed to clarify
inquiries and requests.
• Professional skills to handle sensitive and difficult situations with diplomacy.
• Ability to obtain, understand and give adequate consideration to other’s priorities,
opinions, and concerns, to provide solutions to problems and to assure reciprocal cooperation from others.
• Excellent communication skills to successfully interact with a diverse constituency.
• Demonstrated ability to generate innovative ideas, originate action without instruction and establish
priorities and goals to find solutions to challenges
• Strong customer service skills and techniques to successfully build and maintain positive customer relations and provide quality service
• Ability to multi-task and distribute efforts appropriately among tasks, manage competing deadlines, handle frequent interruptions and maintain a high level of productivity. Accuracy and careful attention to detail
PROFESSIONAL EXPERIENCE:
01/10-Present, University of Nebraska Medical Center, Omaha, NE
Office Manager
• Overseeing employees and completing complex administrative duties of 7 Associate/Assistant Deans and additional support staff
• Evaluated job performances of support staff
• Coordinate office support services, including purchasing and facilities management.
• Supervise the purchasing process, directed mailroom holdings
• Financial responsibilities, such as account reconciling cost center accounts and purchasing card authorizations
• Ordered office, dietary, and laboratory supplies
• Coordination of all associate deans calendars, including meetings, events, and travel
• Organization of meetings both on and off campus
• Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner.
11/08-06/09, Medical Solutions, Omaha, NE
Client Manager
Provide job placement opportunities for healthcare candidates in local and nationwide hospital and clinic environments, Managed 4 states (Indiana, Tennessee, Utah, and Massachusetts) heath contracts, negotiated fees and terms of contracts.
• Provides regular two-way conversation between client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all services available to client.
• Reports all weekly activity to Branch management, providing regular input on all account activity, including status and call reports on a weekly basis.
06/05-11/08, C&A Industries (Aureus Medical), Omaha, NE
Account Manager/Staffing Supervisor
Provide job placement opportunities for healthcare candidates in local and nationwide hospital and clinic environments. Currently manage over twenty employees during their daily assignments. Responsible for hiring, payroll, pre-employment tests, setting up housing and transportation to scheduled location.
• Developed several untapped markets in Southern and Eastern US market to establish key clientele
• Developed, Trained, and Mentored new hires (in-house employees), including classroom presentations.
• Trained in VetPro, Shift wise, Prosource, Cisco, Lotus, SQL computer applications
• Completed Professional Development Course 2008
• Selected to travel nationwide to Nursing Conventions, and Client site locations to represent Aureus
• Established valuable, trustworthy relationships with both client and employees
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Ensure quality and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Nursing Director or Management team of any problems that may arise.
• Maintains the contract and contract renewals for new work for an existing client.
• Approve timecards and invoices, and is responsible for past due payment collections.
• Ensures that all processes and procedures are completed, quality standards are met, and that proje...
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