SUMMARY OF QUALIFICATIONS
Highly capable professional with over ten years experience in Human Resources and Operations Management. Established leader equipped with a toolbox of successfully implemented innovative strategies and a proven track record of leading and advising departments to significantly increased employee engagement and profitability. Demonstrated knowledge and skills in the areas of employee relations, recruitment, performance management, labor relations consulting, employment law, compensation, training and organizational development. Technically strong manager, and exceptionally savvy in developing individuals and building successful teams. Recognized for being highly effective in addressing issues head-on with a laser focus on customer expectations without sacrificing quality.
PROFESSIONAL EXPERIENCE
Advocate Health Care, Oak Brook, IL 2001 - Present
The largest fully integrated health care delivery system in metropolitan Chicago and recognized as one of the top ten systems in the nation.
Operations Manager (2009 – present)
Responsible for a budget in excess of $8 million, over 200 FTE's, and nine member department management team at Advocate Christ Hospital and Medical Center. Manage the recruitment process, evaluate and discipline environmental services employees. Responsible for work force planning, QA training and administrative functions for designated area. Provide employees timely, candid and constructive feedback; train and develop employees on technical environmental services skill sets and capabilities to maximize their potential. Provide hands-on coordination with department activities by scheduling work assignments, setting priorities and directing work of environmental services personnel and outside providers. Selected accomplishments include:
• Wrote Environmental Services policies, procedures and job descriptions to accurately reflect the department’s responsibilities and manner in which service is delivered.
• Eliminated the use of contract agency staff by creating a registry pool of associates to fill in while other staff members were on vacation or ill.
• Initiated process to include cleanliness and courtesy questions in discharge telephone calls to patients.
• Significantly increased associate engagement scores from the 5th%tile to 93th %tile.
Human Resources Partner (2006 - 2009)
Managed and administered a full range of human resource services to approximately 3,000 staff members including, but not limited to, employee relations, HR policy and procedures, leadership assessment and development, compensation, leadership training and development, and strategic planning. Selected accomplishments include:
• Conducted investigations related to hostile work environments, harassment and associate conflicts, while ensuring the collection of factual and effective information.
• Served as arbitrator, including conducting the hearing and relevant investigation and preparing a written grievance response.
• Assessed, coached and developed new and current managers to ensure effective operations and the achievement of strategic objectives.
• Facilitated various management development classes and new associate orientation sessions including sexual harassment prevention, labor relations, corrective action, new associate orientation sessions and performance deficiency notices.
• Served in key role in the design and implementation of activities to improve organizational results and performances in alignment with leadership development initiatives.
• Successfully appealed unemployment compensation decisions while serving as a representative resulting in annual savings.
Human Resources Generalist (2002 – 2006)
Responsible all HR related functions for 15 site locations including, but not limited to, employee relations, exempt and non-exempt recruitment, compensation, training and development. Selected accomplishments include:
• Advised management in appropriate resolution of employee relations issues.
• Conducted investigations pertaining to employee relations issues.
• Responded to inquiries regarding policies, procedures, and programs.
• Responsible for the recruitment, orientation and training of new employee
Human Resources Recruiter (2001 – 2002)
Responsible for full life cycle recruitment supporting a variety of non-exempt, exempt positions, union and non-union positions. Sourced, interviewed...
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