•Technical Skills: Knowledge of medical terminology, anatomy and physiology, systems and disease processes,as well as managed care processes
•Quality focused: A must for developing lasting business relationships
•Well Educated: Medical and management education. Affords professionalism and independence
•Efficient: Focus on efficiency to meet production standards
•Team Builder: Ability to secure the trust and confidence of peers and external customers
•Detail Oriented: Accurately follows policy and procedures
•Respectful & Honest: Provides excellent internal and external customer service
•Confidential: HIPPA awareness. A priority in the healthcare industry
J&F Associates Tempe, AZ 2002-2010
Title: Real-Estate Agent/BPO Appraisal Agent
• Completed over 25-30 BPO (appraisal’s) weekly
• Provided real-estate services to the community with Short Sale and Foreclosure experience
Warranty Services of America Phoenix, AZ 2004-2006
Title: Business to Business Sales Director
• Represented WSA to Real Estate Offices, Title companies, and sales personnel.
• Built relationships with decision-makers that led to main contracts
• Increased sales in my territory approximately 75% in two years
• Was number one sales representative every quarter, 2004,2005
• Worked directly with the corporate directors to create policy and sales practices.
• Established trusted customer service with clients, allowing clients to call
at any time seven days a week.
• Provided creative solutions to customer problems while keeping costs to the company at a minimum
United States Air Force/Arizona Air National Guard 1995-2002
Title: Medical Technician - Nationally Certified EMT
• Assisted in running the Acute Care Clinic working 12 hour shifts seeing 40-80 pts daily
• Performed clinical documentation and proper filing for the USAF using ICD-9 & CPT systems.
• Provided immunization to all family and military personnel.
• Assisted doctors with medical exams and procedures.
• Responsible for taking patients’ vital signs and followed up with timely and accurate charting procedures.
• Assisted staff nurses with initial assessment of patients upon admission; reported changes in patients’ conditions and other matters of concern for immediate resolve.
• Performed therapeutic treatments such as range of motion, gait training, and whirlpool baths.
Dr.Aiello’s Ophthalmology Office 1998-2001 Title: Office Manager
• Improved office workflow to enhance patient sat...
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