Objective To be able to work in a friendly and diverse work environment where I can best utilize my skills and abilities in a way that meets my job criteria and helps me to reach my potential.
Professional experience
2010- August – Present Springhills
Medical administrative assistant Orlando,FL
• Clerical duties : answering calls, filling, scheduling appointments
• Assisted with internal billing ,insurance related issues
• Worked with medical staff to address and concerns on behalf of residents well health and living environment
• Organized various recreational activities
2011-January 24,- Present Fedex Maintland,FL
Fedex Revenue Services
Outbound/Inbound call center
• Provided billing services , received payments, created invoices and rebills
• Quickly and effectively solve customer challenges
• Provided immediate support for customer care representatives by reactivating accounts
2010- August 26, 2010 Westgate Corp. Ocoee,FL
Owner Reservation Specialist
• Inbound and outbound call center
• Educated owners on timeshare
• Assisted with any billing concerns
• Provided facility tours to perspective customers
• Assist new hires in the preparation readiness program and remedial training
2008-2009 Sunpass Orlando,FL
Violations Specialist
• Outbound/ call center
• Assist customers with setting up new accounts, reactivating account status
• Assisted with account information, such as billing issues, or violations received
• Educated internal and external customers on toll violation process
2006-2008 Central Florida Toyota and Scion Orlando, FL
Product Specialist
• Educated customers on the specific functions of the vehicle
• Advised customers on different Warranty and maintenance plans
• Inspected and prepared vehicle for customer possession while ensuring good customer service
• Ensured all documents were accurate and inputted in the computer system
• Prepared package for presentation to the bank for final approval
• Filing and copying as required
Business Development Center
• Answered incoming and outgoing Service calls
• Scheduled appointments as well impromptu appointments
• Informed customers on upcoming service
• Placed outgoing calls to customers to book appointments
• Communicated any pertinent information to both internal and eternal customers
Administrative Assistant
• Provided customer service to both internal and external customers
• Directed incoming call to the appropriate Sales representative
• Communicated messages to the various departments
• Doing inventory on new vehicles
• Communicated with service once customers deal was negotiated
• Performed all necessary administrative functions
2002 – 2006 The Gables at Hunter’s Creek Orlando, FL
Medical Administrative Assistant
• Provided Customer Service
• Prepared and filed office paperwork, assisted with account billing
• Providing information on Medicare/Medicaid for health plan members and analyzing medical records for entrance
• Gave facility tours to perspective customers.
• Provided general information on health care facility
• Exhibit internal and external customer service
• Directed and answered multiple phone lines to various recreational activities with the ...
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