CLIENT & ACCOUNT SERVICES REPRESENTATIVE FOR HEALTHCARE INDUSTRY
Imparting Information, Responding to Inquiries, Finding Solutions
Healthcare professional with rich background in patient care, advocacy, and assessment. Operational and managerial asset adding efficiency value to high-volume processing environments. Provider of commendable clinical and administrative experience to productive patient, customer service, and account management centers. Highly Motivated
Detail Oriented
Energetic
Personable
Cross-Functional
QUALIFICATIONS AND COMPETENCIES
Administrative
• Conducted patient intake protocol, including scheduling and information management for insurance purposes.
• Documented patient charts, records, and treatment plans, including intake on testing, physician notes, medications, personal and family history data.
• Utilized Microsoft® Office Suite 07 and Hyperspace EMR software.
• Composed policies and procedures that were included in frequently used operation manuals.
• Enhanced and maintained QC standards, during technician training sessions.
• Processed patient billing to insurance, monitored and procured medical office supplies, and archived EEG studies daily.
Medical
• Provided direct patient care, minor treatments when necessary, and doctor / nurse assistance, during examinations and treatments.
• Conducted Evoked Potential and EEG modalities and hearing screenings on variety of patients, including infants and premature births within 24 hours of birth.
• Interacted with patients, regarding their questions, concerns, rights, and issues related to care, regulations, consent, and insurance.
• Trained LNA’s extensively, resulting in improved patient care.
• Assessed, prioritized, and assisted in patient treatment urgency in partnership with...
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