SUMMARY OF QUALIFICATIONS
• 15 years of experience working with pharmacy operations
• Member satisfaction
• Client retention
• Employee engagement
• Skill managed partnership/relationship building with personnel to expand bottom line
• Proven record for producing positive results with our clients
• Exceptional problem solver, driven to succeed with strong interpersonal and negotiation skills
• Balance production with leadership conceptual thinking and vision
• Inspirational leader that inspires employees to maintain peak performance and productivity levels while simultaneously maintaining high moral across the board
• Assumes both authoritative and democratic leadership: able to turn vision into reality
• Boundless energy and capable of adopting a number of roles simultaneously
• A natural entrepreneur, inquisitive, adaptable and embraces change readily
• Excellent communication and presentation skills
• Human side of mail order on all levels
SELECTED CAREER ACHIEVEMENTS
• Complete understanding of the member’s needs, timely deliver, quality of the product delivered, overall member satisfaction
• Understanding of the Clients need and drive to deliver their plan designs
• The ability to identify root causes and processes that may need change
• Develop alternative and or approaches to problems
• Make sound decisions with complete understanding of the impact
• Drive, vision and complete dedication to meet and satisfy member/client satisfaction on all levels
• Define and proactively promote company image to retain current and future clients
• Full knowledge of the importance ...
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