Tonia M. Sonnier_____________________________
Summary of Qualifications
Highly efficient, motivated, hard-working professional with experience in a wide range of operations, marketing, financial, customer services, supporting small to multimillion-dollar organizations, producing results above expectations.
* Adept in leading all aspects of office operations including operations, marketing, business administration, financial management and analysis, scheduling, customer services and project coordination with a proven ability to communicate effectively & solve problems using critical thinking skills.
* Superior interpersonal, team-building and leadership skills with talent for fostering &
developing of positive, productive office teams.
* Excel in streamlining business processes, introducing innovative solutions
and enhancing productivity. Strong accounting skills with financial oversight of
programs, bookkeeping, payroll and billing.
* Knowledge of Medicaid, Medicare, VA, Managed Care & Grant-funded (FQHC) programs
* Knowledge of Clinical, ICF, MHMR, HCS, ILF/ALF, LTC, Hospice and HH operation.
* Strong understanding of nursing and business processes and rational for intervention.
* Proficiency in Quick books, MS Office products, Oasis, PeopleSoft, Medisoft, Pulse Pro, Staff -Track and coding (ICD-9, ICD-10, CPT & HCPCS).
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Professional Experience
Southern Careers Institute
Medical Coding and Health Insurance Reimbursement Instructor July 2012-current
Develop and implement daily lessons plans, administer testing, track and analyzed class performance for all medical coding and health insurance reimbursement programs courses and serve as back-up instructor for medical terminology, Medisoft and EHR, pharmacology, accounting and developing courses.
South Congress Care and Rehabilitation
Senior Marketing Director/Admission Coordinator March 2011-March 2012
Work directly with the Business Development Manager and Marketing Team to develop, execute and enhance sales strategy. Develop and implement all aspects of marketing plan including advertising, public relations, sales, and special events for the community. Generate rated revenue by clearly communicating the mission, image and values of the corporation. Establish networks to market the facility and increase its exposure to potential residents, serve as a resource and "go-to" person for those who are interested in skilled nursing facility services, drive and develop special marketing events including but not limited to trade shows, health fair, walk-a-thons, auctions, fundraisers etc.
First Divine Home Healthcare Agency, Inc.
Operations Manager/Marketing Manager Aug. 2010-March 2011
Responsible for the day-to-day operations of the home health and start-up of home care divisions. Maintained adequate personnel staff to effectively fulfill contractual and community obligations for patient care in the designated service areas. Responsible for recruitment, hiring, orientation, education & training, supervision, discipline, employee relations, problem solving, and termination of employees. Responsible for all scheduling, assisting with payroll, and approves any Paid Time Off of employees. Ensures all employees are compliant with licensing, paperwork, and certification rules. Investigated any incidents, accidents, complaint, or concern and resolves situations related to event. Develop goals, budgets, and targets for the productivity of agency. Assures all standards are met for compliance with Texas Department of Aged and Disability and CHAP.
Key Achievements:
* Created documents for tracking new hires references, criminal history and credentials in compliance with HIPPA.
* Successful in opening new division with no deficiencies during initial audit.
* Assisted in recouping $13,000 in outstanding debt
EDWIN YOUNG HEATLHCARE (DBA RIGHT AT HOME-AUSTIN (WEST)
Administrator/Operations Manager Feb. 2009-Feb. 2010
Plans and direct business and technical activities of the agency in conjunction with owner. Managed the day-to-day business operations of the company. Responsible for formulation and implementation of agency specific regulations; customer service, human resources and financial goals consistent with EYH and RAT strategic planning and goals. Develop and implement marketing strategies that are in alignment with company goals. Performs analysis of financial status including weekly expense and productivity reports and regular reports of revenue and profitability. Prepares annual capital and operating budgets for agency and monitors/adjusts accordingly. Performs budget analysis, forecasting and assumed responsibility for explaining/justifying variances. Develop and implements agency-specific policies, procedures, and programs and monitors adherence to system-wide policies/standardizations.
Key Achievements:
* Maintained business relationship with vendors, physicians and various medical organizations to ensure smooth work flow and increase business setting record sales for new offices opened in the first quarter.
* Organized office, created policies and procedures and documents that lead to 100% accuracy in initial audit for licensee.
* Successful in recouping over $8,000 in outstanding debt end of first year.
JORDAN HEALTHCARE SERVICES
Branch Manager/ Field Supervisor October 2007-February 2009
Plans and direct business and technical...
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