EDUCATION
• Grand Canyon University, MHA, Health Care Administration, 2017 – 2019
• Arizona State University, BS, Human Development and Family Studies, 2012 – 2015
• Eastern Arizona College, AA, Psychology, 2008 – 2010
SKILLS
Staff Management/Recruitment • Data research • Customer Service • Team leading • System Issue Resolution • Time Management • Reporting & Analysis • Compliances • Report tracking • Medicare/Medicaid • Claims processing • Claims auditing • Project support • Data mining • Data Manipulation • Forecasting • Data validation • System Admin • Adaptable • Problem Solving
PROFESSIONAL EXPERIENCE
Salesforce • Employee Success/HRIS Data Analyst • November 2018 – Present
• Responsible for data load, cases, and data audits.
• Reviewing job details, compensation information and making the appropriate updates
• Gathered project requirements (for team and individual) for organization improvements, and data Integrations
• Data Manipulation and converting files
• Primary tools used: Workday, Salesforce systems, Google (Sheets, Doc, Drive), Quip, Confluence
Highpoint Global • Jr. Reporting & Business Analyst • October 2017 – November 2018
• Assisting in developing and implementing long-term quality strategies for data collection and reporting
• Served as a liaison between all departments and stakeholders for reporting and data needs
• Insuring compliances of standard operating procedures (SOP), and service level agreements (SLA)
• Primary tools used: Microsoft office (Word, Excel, PowerPoint), Power BI, Adobe
Anthem • Enrollment Analyst I • January 2017 – October 2017
• Responsible for daily reporting to team members, including overseeing and distributing call metrics and weekly audits of enrollment file that may have require updates, or reconciliation.
• Served as Subject Matter Expert for Enrollment Operations for Indiana’s HIP and HPE plans.
• Use state agencies information for Health Plans, and various internal departments as needed to investigate and resolve complex enrollment, claim, payment, and benefit issues.
• Benefit specialist
• Primary tools used: Excel, Access, Facet...
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