PROFESSIONAL SUMMARY
An enthusiastic goal driven and results-oriented healthcare supervisor with 2 years of clinic management experience and 10+ years of customer and patient service. Creates and promotes a working environment conducive to personal and organizational growth. Dedicated to continuous learning and process improvement.
Key Skills include:
• Team Building and Leadership
• Prior Authorization
• Lean Methodology • Process Improvement
• Clinic Operations
• Conflict Resolution • Budgeting
• Time Management
• Physician Relations
EDUCATION
Bachelor of Science Business- Healthcare Management July 2019
Western Governors University | Salt Lake City, UT
PROFESSIONAL EXPERIENCE
Sarah Bush Lincoln Health Center, Mattoon, Illinois August 2013 to Present
Clinic Supervisor November 2019 to Present
• Supervises 17 staff members and 11 providers at General Surgery Clinics in Mattoon and Effingham, as well as Mattoon Gastroenterology Clinic
• Collaborates with Clinic Director to meet departmental and organizational goals.
• Strategizes with multiple departments and members of management to develop a plan to move surgical cases from HSHS to Sarah Bush Lincoln to increase Revenue.
• Assists in the development and implementation of several projects including the Experian Eligibility product, multiple Clinical Quality Committees, and the current 340B transition.
• Exemplifies SBL Standards of Performance, mission, and values.
• Applies LEAN methodology to workflows and processes to improve efficiency, identify areas for improvement, and reduce errors.
• Serves the organization as a member of the 2020-2022 Patient Experience EWOL Team. FY21 Patient Experience for Effingham General Surgery increased 60 percentile points from FY20.
Women’s Healthcare Clinic Surgery Scheduler May 2017 to November 2019
Coordinated 6 provider schedules to accommodate more than 1000 obstetrical and gynecological surgeries while meeting patient needs and providing exceptional customer service.
Obtained insurance verifications and authorizations helping to improve the organization’s operating margin to 2% for FY 2018-2019
Excelled as department Patient Experience Champion helping to increase the office overall rating of care from the 77th percentile to 99th FY2019
Graduated LEAP in May of 2019 with a strong understanding of LEAN methodology and process improvement techniques.
Women’s Healthcare Office Assistant-Medical Records August 2015 to May 2017
Promoted to Clinic Surgery Scheduler after proven success building patient and provider relationships.
Compiled patient medical records for patient, provider, insurance, or government requests.
Communicated with patients to ascertain purpose of visit, and direct them to appropriate staff.
Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
Office Assistant – Float Pool August 2013 to August 2015
Hired permanently to Women’s Healthcare due to strong work ethic and customer service skills
Provided support to clinic staff in day to day clinic operations at over 15 Sarah Bush Lincoln practices within the 7 county service area.
Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
Answered phone cal...
Login or Register to view the full resume.
